Support
We can support your desktops, servers, and IT infrastructure. Use one of the following features:
Chat – you can chat to an engineer by clicking on this link.
Remote Desktop Support – we can connect to your PC and provide the support you need. It’s the easiest way to get things working fast and with minimum fuss. Our support software works with any Windows PC, there are no changes to make to your firewall or router. Click here for instructions on our remote desktop support.
Email – Good old fashioned email is always a good way to ask for help. Send your enquiries to support@quayport.com.au
Quayport is now providing IT support services in Sydney’s Inner West area. Below are some of the things we can do for you:
Home Services:
- Upgrade your computer or install a new computer
- Install an internet connection
- Fix problems when things go wrong
- Secure a PC against malware, spyware, etc. If you use online banking then it’s important to have a secure computer. Note: we offer a free newsletter on this, http://fraudo.com
- In most cases we can recover photos from corrupted memory cards.
- In a lot of cases we can connect to your computer remotely, saving you time and costs (requires an internet connection and you to be at the PC to authorise us)
- When necessary we’ll come to you to fix things. We’re based in the Inner West
- Most services can be done at a fixed cost. We’ll provide a free quote.
Business Services:
Businesses need someone to rely on when they get stuck, most companies call this a helpdesk. We can provide this service, as well as the specialised services outlined below:
- Backups – your data is more valuable than the computers themselves, it makes sense to back it up. We can setup a backup system, monitor backups, plan for disaster recovery and assist in emergencies.
- IT security – Take preventative measures to keep people from hacking your computers, including competitors and disgruntled employees.
- Email – we can manage your email system or plan and launch a new system.
- Remove Access – in most cases we can log into your system remotely to take care of problems (with your consent and with proper security measures in place)
- Monitoring – if your servers or web site is business critical then it should be monitored. We can set this up as well
- Take preventative measures to ensure the continuity of your business.
- We can setup or manage web sites. We have our own server in a Sydney data centre for fast hosting.
- Most services can be done at a fixed cost
Think of us as a helpdesk service, just call when you need something done.
